Activating ATS TLEP SIM Cards in Baicells CloudCore

NOC Standard Operating Procedure (SOP)

Purpose:

Scope:

Responsibilities:

• Submit a FreshDesk ticket titled: SIM-Activation-[SiteName]
• Provide accurate IMSI and site information for activation.

• Activate the SIM card using the Baicells CloudCore portal.
• Verify activation status and ensure data accuracy.
• Update and close the FreshDesk ticket once activation is confirmed.

• Oversee process adherence and ensure compliance with activation standards.
• Approve non-standard activations or troubleshooting escalations.

Procedure

Step 1 – Receive Ticket

1. Confirm receipt of the FreshDesk ticket titled:
2. SIM-Activation-[SiteName]
3. Validate that the ticket includes the following details:
   • IMSI number
   • Sentinel name
   • Site location

Step 2 – Access Baicells CloudCore Dashboard

1. Log in to Baicells CloudCore using authorized credentials.
2. Navigate to the BOSStab.
   • This section lists all active subscriptions with corresponding details such as IMSI, status, and service plan.

Step 3 – Add New Subscription Line

1. Click the (+) Add icon at the top of the BOSS table to create a new subscription entry.
2. Fill in the following fields:
   • Name: Enter the Sentinel’s full name.
   • State/Region: Enter the 2-letter state abbreviation.
   • Town/City: Enter the site or deployment location.
3. In the IMSIfield:
   • Click the (+) icon to open the IMSI selection panel.
   • Locate and select the provided IMSI.
   • Press OK in the IMSI panel.
4. Press OK again at the bottom left of the subscription window to save changes.

Step 4 – Verify Activation

1. Confirm the subscription appears in the BOSS table.
2. Verify that:
   • The IMSI matches the provided number.
   • The Status displays as Active.
3. If the status is not active, recheck all entered data for accuracy or escalate the issue.

Escalation Path

1. Senior NOC Technician – Review system data and retry activation.
2. IT Manager (Corey Buchanan) – Approve further action or escalation.
3. Baicells Support via ATS escalation – Contact only if internal troubleshooting fails.

Documentation & Logging

• Update the FreshDesk ticket with:
  • Activated IMSI number
  • Activation timestamp
  • Status: Active
• Mark the ticket as Resolved once activation is confirmed.
• Record the activation entry including:
  • IMSI number
  • Site name
  • Sentinel name
  • Activation time/date
  • Technician initials

Notes

• Use only IMSIs assigned by ATS.
• Ensure the ticket title format follows: SIM-Activation-[SiteName].
• Double-check spelling, formatting, and IMSI accuracy before saving.
• Do not assign or activate IMSIs already in use or unapproved.
• Retain activation confirmation screenshots when applicable.

Revision History