Adding a StarLink Kit to a User Account

Purpose

 To ensure NOC technicians correctly and consistently add Starlink kits to user accounts, minimizing errors and ensuring accurate inventory and system registration.

Scope

 This SOP applies to all NOC technicians responsible for account management and Starlink kit onboarding through the designated portal.

Responsibilities

• Accurately add kits to user accounts.
• Validate kit numbers and verify information against request forms.
• Document all actions and report discrepancies.

• Oversee onboarding procedures.
• Review recurring issues or system errors.
• Approve workflow or policy changes.

Procedure

Step 1: Receive Activation Request

• Monitor the noc@microcom.tv email for incoming Starlink Activation Request Forms.
• Review each form to confirm all required details:
  • Customer Name
  • Kit Number
  • Service Plan
  • Service Address / Location
  • Contact Information

 Step 2: Access the Starlink Admin Portal

• Log into the Starlink Admin Portal using authorized credentials.
• Navigate to the correct organization or customer account.

 Step 3: Add Kit to Inventory 

• Go to “Add or Unlock Starlinks.”
• Enter the Kit Serial Number into the field labeled:
• “STARLINK ID, STARLINK SERIAL NUMBER, OR KIT SERIAL NUMBER.”
• Click “Add Starlinks.”
• Confirm the kit appears under the organization’s inventory list.

 Step 4: Add the Service Line

• Locate the newly added kit in the inventory view.
• Select Add Service Line (or equivalent option).
• Enter the following information from the Activation Request Form:
  • Terminal Name
  • Service Plan
  • Service Address / Location
  • Kit Serial Number
• Review all fields for accuracy and alignment with the request form.
• Click Add Service Line to finalize.
• Confirm the following:
• 
  
  • Kit status changes to Active.
  • Service line appears under the associated customer account.
  • Plan assignment matches internal records.

 Step 5: Post Activation Details to Slack

• Go to the #starlink-activations Slack channel.
• Post activation details using this format:

FG#: [insert]
Terminal Name: [insert]
Service Line: [insert]
Kit#: [insert]
Plan: [insert]
Activation Date: [insert]

 Step 6: Assign Kit to Correct Plan

• Use Plan Manager to verify or update plan assignments as needed.
• Reference: NOC SOP – Using Plan Manager (Creating and Managing Pools).

Step 7: Create a User (If Needed) 

• Follow NOC SOP – Creating a New User if the customer requires portal access.

 Step 8: Final Verification

• Service line listed and active
• Plan assignment confirmed
• User created (if applicable)
• Slack post accurate and complete

 Escalation Path

1. Senior NOC Technician
2. IT Manager
3. Vendor Support (if approved)

 Documentation & Logging 

• Log all activation details in the Starlink Activation Tracker spreadsheet.
• Include:
  • Date of activation
  • Customer name
  • Kit number / serial
  • Service plan
  • Technician initials
  • Slack confirmation status

 Revision History