Creating a New User

Created by Corey Buchanan, Modified on Wed, 10 Dec at 12:49 PM by Corey Buchanan

NOC Standard Operating Procedure (SOP)

Title: Creating a New User

Owner: Network Operations Center (NOC)

Maintained by: Chris Horton, NOC Technician

Approved by: Corey Buchanan, IT Manager

Version: 1.0

Effective Date: October 13, 2025

Purpose:

To ensure new user accounts are created consistently, accurately, and securely, granting appropriate access to customers or internal users in compliance with company access control policies.

Scope:

This SOP applies to all NOC technicians responsible for provisioning new user accounts through the administrative dashboard. It covers all users requiring access to customer terminal systems or internal management tools.

Responsibilities:

NOC Technicians:

Create and configure user accounts following approved standards.
Assign correct permissions and Group IDs based on user role and scope.
Record all account creation activities in ClickUp or the designated documentation platform.

IT Manager:

Approve user access levels and elevated permissions (Admin roles).
Review account creation logs for compliance and accuracy.

Procedure

Step 1: Log in to the Dashboard

Navigate to the administrative dashboard using authorized credentials.
Verify access permissions before proceeding.

Step 2: Access the Admin Tab

From the top navigation menu, click Admin.
Select Create User to open the user setup interface.

Step 3: Complete Required Fields

Fill out the following mandatory fields accurately:

Email/Username: Enter the customer’s email address.
Group ID: Assign the correct terminal access group (e.g., MIC-MIC-MIC-MIC or MIC-MIC-000-000).
Customer Name: Enter the customer’s full legal name.
Company: Specify the customer’s company or organization name.
Initial Password: Set a temporary password (user will reset upon first login).
Role:Select the appropriate access level:
- User – Standard access.
- Admin – Elevated privileges (requires IT Manager approval).

Step 4: Create the Account

Review all entered information for accuracy.
Click Create User to finalize account creation.
Confirm the user appears in the system directory with the correct access group.

Escalation Path

If information is missing or access permissions are unclear:

Senior NOC Technician – Verify user details and Group ID.
IT Manager – Approve or modify access privileges.
Customer Account Manager – Provide clarification on user or project details if applicable.

Documentation & Logging

All account creation activities must be logged in ClickUp → Account Management (or equivalent system).

Each log entry must include:

Username / Email
Group ID
Role assigned
Creator’s name
Date and time of creation

Tag tasks for any required follow-up actions, such as:

Password reset requests
Role or access changes
Account suspension or deletion

Notes

Always double-check Group IDs for accuracy to avoid unauthorized access.
Admin roles may only be assigned with explicit IT Manager approval.
Never reuse passwords across multiple accounts.
All user creation activities must be logged within 15 minutes of completion.

Revision History

Version

Date

Description

Updated By

1.0

October 13, 2025

Initial SOP Creation

Chris Horton